Privacy Policy

1. Introduction

Initifemal ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of personal information when you use our website, services, or interact with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Account information (username, password, preferences)
• Payment information (billing address, payment method details)
• Workshop and service preferences
• Communication records (messages, feedback, support inquiries)
• Marketing preferences and consent records

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and general location information
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Device information (screen size, device type)

3. How We Collect Information

We collect personal information through:

• Direct interactions (when you fill out forms, register for services, or contact us)
• Website usage (through cookies and similar technologies)
• Third-party sources (with your consent, such as social media platforms)
• Workshop and event registrations
• Customer service interactions
• Payment processing (through secure third-party processors)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Provision

• Processing registrations and bookings for workshops and services
• Delivering requested services and materials
• Managing your account and preferences
• Processing payments and managing billing
• Providing customer support and responding to inquiries

4.2 Communication

• Sending service-related communications and updates
• Providing newsletters and marketing materials (with consent)
• Notifying you about new services, workshops, or events
• Responding to your questions and feedback

4.3 Business Operations

• Improving our website, services, and customer experience
• Conducting analytics and research
• Preventing fraud and ensuring security
• Complying with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery and marketing
• Website hosting and analytics
• Customer support services
• Shipping and logistics

5.2 Legal Requirements

We may disclose personal information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate or prevent fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on privacy and security practices
• Secure data storage and backup procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Account information: Until account deletion or 7 years after last activity
• Transaction records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Up to 26 months
• Legal compliance: As required by applicable law

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for marketing communications
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] or use the contact information below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertising
• Enable certain website functionality

You can manage cookie preferences through your browser settings or our cookie consent tool. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your personal information may be processed and stored outside of Canada by our service providers. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

You also have the right to file a complaint with the Privacy Commissioner of Canada: